Connect Derby has become the first service within Derby City Council to be awarded the highly coveted ISO 9001 quality management accreditation.
ISO 9001 is an internationally recognised standard for organisations seeking recognition of their ability to consistently provide products and services that meet the needs of their customers and other relevant stakeholders and is based on the idea of continual improvement.
The audit assessed areas including Derby Connect’s management, operations, IT services, customer support, finance, business support and conference provision.
Assessors stated that Derby Connect demonstrated that they offer the highest levels of professionalism and competence and deliver a high standard of customer satisfaction and excellent quality management principles – notably their processes and controls, strong customer focus and commitment to continuous improvement.
The accreditation communicates a positive message to staff and customers, identifies and encourages more efficient and time saving processes, highlights deficiencies, reduces costs and provides continuous assessment and improvement.
Tenants across all seven Connect Derby buildings, including four within the Cathedral Quarter BID area, will also benefit from improved quality of service, reporting and communications.
